Complaints Policy

Complaints Procedure
If you have a complaint we want to know as soon as possible to help us put things right promptly.Just contact our head office with your details and a description of your problem. We are here for you:

Monday to Friday from 9.00am-5.30pm
Saturday 9.00am-5.00pm
Sunday 10.30am-4.30pm
Call us: 01635877959

Email us:

Write to us:

Oakley Green Conservatories
Unit 1
Wyvale Garden Centre
Bath Road
RG18 3AN

However you contact us, we will:

Let you know we’ve received your query
Tell you who will be responsible for investigating along with their contact details
Endeavour to return phone calls and emails within five working days
Do everything we can to resolve things as quickly as possible
Do what we can to attend within fourteen days if a visit to your property is needed
Keep you regularly informed of progress throughout
Provide a final response within eight weeks or explain why this isn’t possible
Where your complaint relates to a financial services matter